Jilli takes your privacy seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your personal information.
How We Protect You
Privacy isn't just a legal requirement for Jilli — it's a core part of how the platform is built and operated for Bangladesh players.
All data transmitted between your device and the Jilli platform is protected using industry-standard TLS encryption. Your account credentials, payment details, and personal information are encrypted both in transit and at rest on Jilli's servers. No one — not even Jilli staff — can access your password in plain text.
Jilli does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is used solely to operate your Jilli account, process transactions, and comply with legal obligations. This is a firm commitment — not a policy that changes based on business conditions.
You have the right to access, correct, or request deletion of your personal data held by Jilli at any time. Submit a request to [email protected] and Jilli will respond within 30 days. You can also update most of your account information directly through your Jilli account settings.
Jilli follows a data minimisation principle — we only collect personal information that is genuinely necessary to operate your account and comply with our legal obligations. We don't collect data speculatively or build profiles beyond what's needed to provide you with a safe, functional gaming experience on Jilli.
Jilli's data infrastructure is hosted on secure, audited servers with strict access controls. Only authorised Jilli personnel with a legitimate operational need can access player data, and all access is logged. Regular security audits are conducted to identify and address vulnerabilities before they can be exploited.
Jilli will notify you promptly if there is ever a data breach that affects your personal information. We don't hide incidents or delay disclosure. If something goes wrong, you'll hear about it from Jilli directly — with clear information about what happened, what data was affected, and what steps Jilli is taking to address it.
Full Document
This Privacy Policy explains in full how Jilli collects, uses, stores, and protects your personal data.
Welcome to Jilli. This Privacy Policy describes how Jilli Gaming Ltd. ("Jilli", "we", "us", "our") collects, uses, stores, and protects the personal information of users who access or register on the Jilli platform at jilli.live, including the Jilli mobile application and all associated services.
We understand that privacy matters deeply to our players in Bangladesh and beyond. That's why Jilli is built on a foundation of transparency — we want you to know exactly what data we hold about you, why we hold it, and what you can do about it. This policy is written in plain language so it's easy to understand, not buried in legal jargon.
By registering an account or using the Jilli platform in any way, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here. If you do not agree, please do not use the Jilli platform.
Jilli collects personal data in three main ways: information you provide directly, information collected automatically, and information received from third parties.
Jilli may receive information about you from identity verification providers, payment processors, and fraud prevention services. This information is used solely to verify your identity, process payments, and protect the security of the platform.
Jilli uses your personal data for the following purposes:
| Purpose | Details |
|---|---|
| Account Management | Creating and maintaining your Jilli account, verifying your identity, and managing your preferences. |
| Transaction Processing | Processing deposits, withdrawals, and bonus credits securely and accurately. |
| Legal Compliance | Meeting KYC, AML, and other regulatory obligations applicable to online gaming platforms. |
| Fraud Prevention | Detecting and preventing fraudulent activity, money laundering, and unauthorised account access. |
| Customer Support | Responding to your queries, resolving disputes, and improving the quality of Jilli's support service. |
| Platform Improvement | Analysing usage patterns to improve Jilli's games, features, and overall user experience. |
| Responsible Gaming | Monitoring gaming behaviour to identify signs of problem gambling and apply appropriate safeguards. |
| Communications | Sending account notifications, security alerts, and — where you have opted in — promotional messages. |
Jilli does not use your personal data for automated decision-making that produces significant legal effects without human review. If you have concerns about how your data is being used, contact us at [email protected].
Jilli processes your personal data on the following legal grounds:
Jilli does not sell your personal data. We share your data only in the following limited circumstances:
Jilli works with trusted third-party service providers to operate the platform. These include payment processors, identity verification providers, cloud hosting providers, and customer support tools. All service providers are contractually required to handle your data securely and only for the purposes Jilli specifies.
Jilli may disclose your personal data to regulatory bodies, law enforcement agencies, or courts where required by applicable law. This includes disclosures required under anti-money laundering regulations or in response to valid legal orders.
In the event of a merger, acquisition, or sale of Jilli's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity before the transfer takes effect.
Jilli uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. Cookies are small text files stored on your device when you visit the Jilli website or use the Jilli app.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from accessing certain features of the Jilli platform. Jilli does not use third-party advertising cookies.
Jilli retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. Specifically:
After the applicable retention period, your personal data is securely deleted or anonymised. If you request account deletion, Jilli will process your request promptly, subject to any legal retention obligations that prevent immediate deletion.
As a Jilli player, you have the following rights regarding your personal data:
To exercise any of these rights, contact Jilli at [email protected]. Jilli will respond to all valid requests within 30 days. In some cases, Jilli may need to verify your identity before processing your request.
Jilli implements robust technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
In the event of a data breach that poses a risk to your rights and freedoms, Jilli will notify affected players promptly and take immediate steps to contain and remediate the incident. Jilli will also notify relevant regulatory authorities as required by law.
While Jilli takes every reasonable precaution to protect your data, no system is completely immune to risk. You can help protect your account by using a strong, unique password and enabling two-factor authentication where available.
The Jilli platform is strictly for adults aged 18 and over. Jilli does not knowingly collect personal data from anyone under the age of 18. If Jilli discovers that a minor has registered an account, the account will be closed immediately and any associated data deleted, subject to legal retention requirements.
If you believe a minor has registered on the Jilli platform, please contact us immediately at [email protected] so we can take prompt action.
Jilli may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When material changes are made, Jilli will notify registered players via email or an in-platform notification. The updated policy will be published on this page with a revised "Last Updated" date.
Your continued use of the Jilli platform after the publication of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this page periodically to stay informed about how Jilli protects your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Jilli handles your personal data, please get in touch with the Jilli privacy team. We're here to help and will respond as quickly as possible.
Now that you know how Jilli protects your data, join thousands of Bangladesh players who trust Jilli for a safe, fair, and enjoyable gaming experience.
18+ only. Please play responsibly. Responsible Gaming