Legal & Policy

Jilli Terms and Conditions – Know Your Rights

These Terms and Conditions govern your use of the Jilli platform. Please read them carefully before registering or placing any bets. By using Jilli, you agree to everything outlined here.

Last Updated: January 2025
Quick Summary
Must be 18+ to register
One account per person
Bonus terms apply to all promotions
Withdrawals subject to verification
Jilli may update terms at any time

What Jilli's Terms Cover

A quick overview of the six most important areas covered in Jilli's Terms and Conditions before you read the full document below.

Eligibility
Account Eligibility

You must be at least 18 years old to register and play on Jilli. Only one account is permitted per person, per household, and per device. Jilli reserves the right to request identity verification at any time. Accounts found to belong to underage users will be closed immediately and any funds forfeited.

Bonuses
Bonus & Promotion Rules

All bonuses on Jilli are subject to wagering requirements. Bonus funds must be wagered a specified number of times before they can be withdrawn. Jilli reserves the right to modify, suspend, or cancel any promotion at any time. Attempting to abuse bonus offers — including using multiple accounts — will result in account suspension.

Payments
Deposits & Withdrawals

Deposits on Jilli are processed instantly. Withdrawals are subject to identity verification and may require supporting documentation. Jilli does not charge fees on standard withdrawals, but your payment provider may apply their own charges. Withdrawal requests are processed promptly once verification is complete.

Privacy
Data & Privacy

Jilli collects and processes personal data in accordance with its Privacy Policy. Your data is used solely to operate your account, process transactions, and comply with legal obligations. Jilli does not sell your personal information to third parties. Full details are available in the Jilli Privacy Policy.

Responsible Gaming
Responsible Gaming

Jilli is committed to responsible gaming. Players can set deposit limits, session time limits, and request self-exclusion at any time. Jilli may impose limits or suspend accounts if it identifies signs of problem gambling. The platform actively promotes healthy gaming habits and provides access to support resources.

Prohibited Conduct
Prohibited Activities

Jilli strictly prohibits fraud, collusion, use of automated software, money laundering, and any attempt to manipulate game outcomes. Accounts found engaging in prohibited activities will be permanently suspended and any winnings forfeited. Jilli cooperates fully with law enforcement in cases of suspected fraud or financial crime.

Jilli Terms and Conditions – Full Text

Please read the complete Terms and Conditions carefully. These terms form a binding agreement between you and Jilli.

01 Introduction

Welcome to Jilli. These Terms and Conditions ("Terms") govern your access to and use of the Jilli platform, including the website at jilli.live, the Jilli mobile application, and all games, features, and services offered through the platform. By creating an account or using any part of the Jilli platform, you confirm that you have read, understood, and agreed to these Terms in full.

Jilli is operated by Jilli Gaming Ltd. ("Jilli", "we", "us", "our"). These Terms apply to all users of the Jilli platform, including registered players, visitors, and anyone accessing the platform in any capacity. If you do not agree to these Terms, you must not use the Jilli platform.

Note: These Terms should be read alongside Jilli's Privacy Policy and Responsible Gaming Policy, both of which form part of the agreement between you and Jilli.

Jilli reserves the right to update or modify these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. Continued use of the Jilli platform after any changes constitutes your acceptance of the revised Terms.

02 Eligibility

To register and use the Jilli platform, you must meet all of the following eligibility requirements:

  • You must be at least 18 years of age at the time of registration.
  • You must be legally permitted to participate in online gaming activities in your jurisdiction.
  • You must not be a resident of any jurisdiction where online gaming is prohibited by law.
  • You must not be a current employee, contractor, or immediate family member of an employee of Jilli Gaming Ltd.
  • You must not have been previously excluded or banned from the Jilli platform.

Jilli reserves the right to request proof of age and identity at any time. If a player is found to be underage, their account will be closed immediately, all pending withdrawals will be cancelled, and any deposited funds may be returned at Jilli's discretion after deducting any winnings generated during the period of underage use.

Important: Providing false information during registration — including false date of birth — is a serious violation of these Terms and will result in permanent account suspension.

03 Account Registration

3.1 One Account Per Player

Each player is permitted to hold only one active account on the Jilli platform. This restriction applies per person, per household address, per device, and per shared IP address. If Jilli identifies multiple accounts belonging to the same individual, all duplicate accounts will be closed and any associated bonuses or winnings may be forfeited.

3.2 Accurate Information

You are required to provide accurate, complete, and up-to-date information when registering your Jilli account. This includes your full legal name, date of birth, residential address, and contact details. You are responsible for keeping this information current. Jilli may request updated documentation at any time.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your Jilli account credentials, including your username and password. You must not share your login details with any other person. Jilli will not be held liable for any losses resulting from unauthorised access to your account caused by your failure to keep your credentials secure. If you suspect unauthorised access, contact Jilli support immediately at [email protected].

3.4 Account Verification (KYC)

Jilli operates a Know Your Customer (KYC) process in compliance with applicable regulations. You may be required to submit identity documents — such as a national ID, passport, or utility bill — before withdrawals are processed or at any other time Jilli deems necessary. Failure to complete verification within a reasonable timeframe may result in account restrictions.

04 Deposits & Withdrawals

4.1 Deposits

Deposits to your Jilli account are processed instantly using the payment methods available on the platform. The minimum deposit amount is ৳10. Jilli does not charge fees on deposits, though your payment provider may apply their own charges. You may only deposit funds from payment methods registered in your own name.

4.2 Withdrawals

Withdrawal requests are subject to identity verification. Once verification is complete, Jilli processes withdrawals promptly. The minimum withdrawal amount is ৳200. Withdrawals will be returned to the same payment method used for the original deposit where possible. Jilli reserves the right to request additional documentation before processing any withdrawal.

4.3 Withdrawal Restrictions

  • Withdrawals cannot be processed until any applicable bonus wagering requirements have been met.
  • Jilli may delay or withhold withdrawals pending fraud or security investigations.
  • Withdrawals to third-party accounts are not permitted under any circumstances.
  • Jilli reserves the right to impose withdrawal limits at its discretion.
Reminder: Always ensure your account details are accurate and your KYC verification is complete to avoid delays in processing your Jilli withdrawals.

05 Bonuses & Promotions

5.1 General Bonus Terms

All bonuses and promotions offered by Jilli are subject to specific terms and conditions, including wagering requirements. Wagering requirements specify how many times a bonus amount must be bet before it can be withdrawn as real money. The specific wagering requirement for each promotion is stated in the promotion's individual terms.

5.2 Welcome Bonus

New Jilli players are eligible for a welcome bonus on their first deposit. The welcome bonus is available to players who have not previously held a Jilli account. The bonus is credited to your account automatically upon qualifying deposit. Full terms, including the applicable wagering requirement, are displayed at the time of the offer.

5.3 Bonus Abuse

Jilli takes bonus abuse seriously. Any player found to be exploiting bonus offers — including through the use of multiple accounts, coordinated play, or any other method designed to circumvent the spirit of a promotion — will have their account suspended and any associated winnings forfeited. Jilli's determination of what constitutes bonus abuse is final.

  • Bonuses are non-transferable and cannot be exchanged for cash directly.
  • Jilli reserves the right to withdraw any bonus offer at any time without notice.
  • Only one welcome bonus is available per player, per household, and per device.
  • Bonuses credited in error must be reported to Jilli support and will be reclaimed.

06 Game Rules & Fairness

All games available on the Jilli platform — including European Blackjack, Cannon Fishing, Fisher Game, Big Hammer, Drill That Gold, and all other titles — use certified random number generators (RNG) to determine outcomes. Jilli's RNG systems are independently audited on a regular basis to ensure fairness and compliance with published return-to-player (RTP) rates.

Each game on Jilli has its own specific rules, which are displayed within the game interface. Players are responsible for familiarising themselves with the rules of each game before placing bets. Jilli is not responsible for losses resulting from a player's misunderstanding of game rules.

In the event of a technical malfunction during a game session, Jilli reserves the right to void the affected round and return the bet amount to the player's account. Winnings generated during a confirmed technical malfunction will not be paid out. Jilli's decision in such matters is final.

Fair Play: Jilli's game audit certificates are available on request. Contact [email protected] if you would like to review the latest audit results for any game on the platform.

07 Prohibited Conduct

The following activities are strictly prohibited on the Jilli platform. Engaging in any of these activities will result in immediate account suspension and may result in legal action:

  • Registering more than one account on the Jilli platform.
  • Providing false or misleading information during registration or verification.
  • Using automated software, bots, or scripts to interact with the Jilli platform.
  • Attempting to manipulate game outcomes through any technical or non-technical means.
  • Colluding with other players to gain an unfair advantage.
  • Using the Jilli platform for money laundering or any other illegal financial activity.
  • Attempting to access another player's account without authorisation.
  • Engaging in any conduct that disrupts the normal operation of the Jilli platform.
  • Exploiting software bugs or errors to gain an unfair advantage — any such bugs must be reported to Jilli support immediately.

Jilli cooperates fully with law enforcement authorities in cases of suspected fraud, money laundering, or other criminal activity. Player account information may be disclosed to relevant authorities where required by law.

08 Responsible Gaming

Jilli is committed to promoting responsible gaming and protecting vulnerable players. The platform provides a range of tools to help players manage their gaming activity, including deposit limits, session time limits, cooling-off periods, and self-exclusion options. These tools are available to all registered Jilli players at any time through the account settings.

If you believe your gaming is becoming problematic, Jilli encourages you to use the available responsible gaming tools or contact Jilli support for assistance. Jilli may also impose limits or restrictions on accounts where it identifies signs of problem gambling, even without a player's request.

Self-exclusion requests are processed promptly. Once a self-exclusion is in place, Jilli will take reasonable steps to prevent the excluded player from accessing the platform. Self-exclusion periods cannot be reversed before the agreed end date. Full details are available on the Responsible Gaming page.

09 Privacy & Data

Jilli collects and processes personal data in accordance with its Privacy Policy. By registering on the Jilli platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. Your data is used to operate your account, process transactions, comply with legal obligations, and improve the Jilli platform.

Jilli does not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and regulatory authorities where required. Full details of how Jilli handles your data are available in the Privacy Policy.

10 Intellectual Property

All content on the Jilli platform — including but not limited to the Jilli logo, game graphics, software, text, and design elements — is the intellectual property of Jilli Gaming Ltd. or its licensors. You are not permitted to copy, reproduce, distribute, or create derivative works from any Jilli content without prior written permission.

The Jilli name, logo, and all associated branding are registered trademarks of Jilli Gaming Ltd. Unauthorised use of Jilli's trademarks is strictly prohibited and may result in legal action.

11 Limitation of Liability

To the maximum extent permitted by applicable law, Jilli shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of the platform, including but not limited to loss of winnings, loss of data, or interruption of service.

Jilli does not guarantee uninterrupted access to the platform. Scheduled maintenance, technical issues, or circumstances beyond Jilli's control may result in temporary unavailability. Jilli will make reasonable efforts to minimise downtime and notify players in advance of scheduled maintenance where possible.

Nothing in these Terms limits Jilli's liability for fraud, death, or personal injury caused by Jilli's negligence, or any other liability that cannot be excluded by law.

12 Amendments to Terms

Jilli reserves the right to amend these Terms and Conditions at any time. When material changes are made, Jilli will notify registered players via email or an in-platform notification. The updated Terms will be published on this page with a revised "Last Updated" date.

Your continued use of the Jilli platform after the publication of updated Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the platform and may request account closure by contacting Jilli support.

13 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Jilli Gaming Ltd. is incorporated. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a concern about your Jilli account, please contact the Jilli support team. We're available 24 hours a day, 7 days a week.

Response time: Jilli support typically responds to email queries within 2 hours. Live chat responses are usually immediate during peak hours.
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You've Read the Rules – Now Start Playing on Jilli

Now that you know exactly how Jilli works, create your account and start playing. Fair games, fast payouts, and 24/7 support — all on Bangladesh's most trusted gaming platform.

18+ only. Please play responsibly. Responsible Gaming